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Expand all panels | Collapse all panels How can I schedule an appointment online?You can use our mobile app or our website to schedule an appointment to meet with us in a financial center or get a call back by phone.
On our website
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On your mobile device
When you schedule an appointment you have the convenience of meeting with one of our specialists at a time that works for you, either in person or by phone. Having an appointment means you can:
Depending on what products and services you are looking for, online chat may be available. You will see a link or be invited to chat when agents are available.
The chat link can generally be found on the right-hand side of the page and looks like this:
How do I know that I am really chatting with Bank of America?You can ensure that you are chatting securely with a Bank of America representative in a variety of ways:
You can chat with Bank of America about your interest in opening one of the following new accounts:
To check agent availability by product or service, log in to Online Banking, hover over the Help & Support tab, select Contact us and choose a topic and then select Go.
Why am I invited to chat sometimes when I am on the site and not others?We will only invite customers to chat when we have agents available; this way you don’t have to spend time waiting for assistance.
How do I prevent a chat invitation from appearing?You cannot prevent a chat invitation from appearing, but you do not have to chat. The chat invitation is sent when we think we can be of assistance. If you'd rather not chat, simply click the No Thanks button on the invitation and the invitation will close. If you change your mind, you can start chat later using the chat buttons located on the screen.
Can I have my chat printed or emailed to me?To print your chat session, locate the text chat area then press CTRL+P and follow your operating system's printing instructions.
We do not offer emailed chat transcripts to respect the privacy and security of any personally identifiable information that may be disclosed during a chat. However, the chat area does have instructions for printing and saving chats.
How can I contact Bank of America through email?Log in to Online Banking and select the Contact us link in the Help & Support menu, then choose the topic you would like to discuss. The best ways to contact us will be displayed depending on the topic chosen.
If email agents are available for the topic you selected, you’ll see Email us as the last contact option listed on the page. Within 2-4 business days after sending us a message, you’ll receive an alert to inform you that our response is available in your Online Banking Message Center.
Since email is not available for most topics, we suggest that you contact us by phone, by making an appointment, by visiting us at a financial center or by reaching out on our Facebook page layer (select the Get Help link) or on Twitter @BofA_Help layer . You can also write to us at:
Bank of America
PO Box 25118
Tampa, FL 33622-5118
Our customer service representatives are ready to answer your questions. Representatives specialize in different topics, so please visit our contact us page and select the topic you’d like to discuss. You can also review our page of help links to find the answers you’re looking for online.
If you’d like to mail correspondence, please send it to:
Bank of America
PO Box 25118
Tampa, FL 33633-0900
You can use our mobile app or our website to find a financial center near you.
On our website
On your mobile device